Overview

I led the redesign of the Club details page at Sam’s Club to improve both user experience and search engine optimization (SEO). The goal was to make it easier for members and potential customers to find accurate club information online, while also supporting business objectives such as increasing in-store visits and reducing customer support inquiries. This project required close collaboration across multiple disciplines to ensure a comprehensive and effective solution.

Role: 
Lead Product Designer

Team: 
Junior Designer, Product Manager, Engineers, Content Strategist, SEO expert

Problem statement

Members and potential customers had difficulty finding accurate, up-to-date information about their local Sam’s Club locations online.
Poor navigation, lack of mobile optimization, and low search visibility on the Club details page resulted in missed engagement opportunities and fewer in-store visits.

Aligning Business & User needs